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FAQ's

Can my journal be personalised?

At the moment, we don't offer personalisation. Due to current manufacturing and supply chain delays we have made a conscious decision to not offer personalisation as we want to solely focus on getting our core product out as quickly as possible.

Where are you based and can I collect my order?

We are based in Melbourne, Victoria. Unfortunately we cannot offer pickup as our orders are dispatched from a residential address and we don't have the insurance to allow us to offer this service. However, all orders are dispatched within 48 hours (excluding pre-orders) and we offer an express post option. If you need your order SUPER urgently please reach out and we will do our best to get it in the mail same day.

In the state I live in, we don't refer to the 1st year of Primary School as Prep, can this be changed?

We realised after creating our School Years Journal that not all states refer to the 1st year as "Prep". In Victoria, Prep is the first year of primary school and then we move into grades 1-6. Although not ideal we ask that you just make a note in the journal that this year is referred to as "Foundation" or whatever it may be in your state.

Still have a few questions or not quite sure about something? No worries! I'm here to help. Just shoot me a message using our contact form and I'll get back to you within 24 hours. 

 

Sarah x

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